Contracts made by telephone allow customers to cancel their contract within 14 days. This is known as a cooling off period. If a customer requires an urgent repair within the fourteen day cooling off period, we will inform them by phone, email and in writing prior to commencement of work of how this may affect their right to cancel as our service may have already been 'performed'. Any payment made up to the point of cancellation will be retained by us for work already carried out. This may also apply to labour costs associated to the necessary provision of goods although goods purchased (over £42) may be cancelled in this 14 day period. If you want to reject goods within 14 days, please advise us by telephone or by email or complete the contact form on the home page. You may return them to us or we can collect them from your home for a charge of £45. Once inspected, a refund will follow within 7 days. Please note that if your PC is not fully operational or there are any defects found, a charge of up to 10% of the total value of goods may be applied. Where items have been damaged beyond re-sale no refund is applicable.
If goods are suspected to be faulty within 30 days of purchase, please tell us and we will send an engineer to test the part. If tests prove the part is faulty, we will replace it free of any charges (including labour), subject to availability. Ordered parts may take a few days to arrive. Customers also have the right for the component to be removed and refunded as an alternative option, refunds will be made within 7 working days of removal. Please note this option may mean your PC may not be left in full working order, we regret that we cannot be held responsible for this.
After 30 days and up to 1 year after purchase, we will provide an engineer's visit within 7 working days of your call to ascertain the cause of the problem. If the diagnosis confirms a faulty component, it will be replaced under your guarantee although a labour charge will be levied at a reduced rate. Any other diagnosis will also incur labour charges at the normal rate.